Kforce has a client in Irving, NC that is seeking a NOC Technician. Responsibilities: * Responsible for the monitoring and management of network, datacenter, security and voice technologies. This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, Aruba, NetApp and other associated technologies * Provides remote hardware/software support; documentation, support logs and other related information throughout triage process * Assists in monitoring and maintaining network hardware and software; Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis * Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues; Provide customer updates and drive incidents to resolution often collaborating between more than one group at a time * Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders * Maintains excellent communication with the Operations Managers and Supervisors on all tasks and projects * Responsible for communicating with customers, peers, team and managers regarding incident, request and change management * Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to LogicMonitor, LayerX, Kaseya, NetXMS * Works directly with customers to ensure customer satisfaction