JOB PURPOSE:
Monitor critical network elements, fiber infrastructure and applications using various network monitoring systems in a 24x7 Network Operations Center (NOC) environment. (Overnight Shift -- Monday 7pm to 7am, Tuesday 7pm to 7am, Wednesday 7pm to 7am)
KEY FUNCTIONS:
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
EXPERIENCE AND EDUCATION:
High school diploma, vocational certification in technology field, or equivalent industry work experience required. One year related technological experience required. General knowledge of internal proprietary methods of service delivery is preferred. NCTI “Operations Center Technical Support I” course completed or completed within the first year of employmentSKILLS AND BACKGROUND:
General knowledge of networking, including network components, function, and operation. General knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping, SNMP, SSH, Trace Route, NS Lookup. Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred. General knowledge of network monitoring systems and element monitoring systems. General knowledge of incident ticketing systems. Exposure to change management preferred. Possess general technical and computer skills, including various applications, operating systems, etc. Basic understanding of networking, RF signal processing, AC & DC power preferred. Ability to read and comprehend technical literature.WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The noise level in the work environment is moderate. Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.ABOUT MIDCO:
Midco:
Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest. Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve. Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
Free Midco internet & TV Great opportunities to get involved in volunteerism Generous 401(k) match and paid time away from work programs And many moreVisit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.