Network Operations Center Technician (NOC) Silver Spring, MD – 100% ONSITE US citizenship required per government contract Clearance: Must be able to obtain a Public Trust clearance MUST BE OPEN TO WORK ANY OF THE SHIFTS BELOW: Sunday – Wednesday: 06:00-16:30, 12:00-22:30, 20:00-06:30 Wednesday – Saturday: 06:00-16:30, 12:00-22:30, 20:00-06:30 Responsibilities: • Monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications. • The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. • Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support in Silver Spring, MD location. • Monitor systems, applications including high and low level network wide performance monitoring Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues. Required Experience/Skills: • High School level plus some advanced technical training; Minimum of 3 years • 1-3 years of NOC experience • Cisco networking skills • SolarWinds monitoring experience • ServiceNow or other ticketing systems • Ability to concurrently manage multiple tasks • Strong troubleshooting skills Preferred Certification: • Cisco CCNA • CompTIA • Knowledge of network technologies, connectivity, protocols, and security. #M2 Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.