This position reports to
IS Service Delivery Manager, North Ameri
Your role and responsibilitiesThis program is run in collaboration with Universities & Colleges in Canada to help support the community. The individual must be enrolled in a Computer Science University or College Program. This is an entry level position to assist with User Access Management and Problem Solving. The candidate is expected to analyze and troubleshoot a variety of complex business applications with a goal of delivering a solution to the Business User. The candidate will also be given opportunities to help improve processes and documentation within IS. This position includes helping and assisting End Users, monitoring services, working with external vendors for solutions. The position requires the ability to meet the challenges of an extremely customer focused and metrics driven environment. If you are looking for big, global challenges, Information Systems (IS) is the place to come. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline, and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.You will play a key role in our North American IS applications team out of Brampton, Ontario, Canada. •\tAbility to identify process improvements as well as reduce the complexity and systemic availability issues.•\tComplete tasks within the given period.•\tConstant contact with Internal Customer to acknowledge and communicate on issues, in addition to providing training within the recommended guidelines.•\tAccurately document all customer interactions related to the issue in the tracking tool.•\tWork with 3rd Party Vendor applications as required.•\tEnd-to-End problem ownership and resolution.•\tFollow escalation process as defined.•\tProvide system-level support on a multitude of applications with a wide range of applied technology, including installation, configuration, and maintenance.•\tCreation of Knowledge Base documentation of related problem or general documentation on “how to’s” on a variety of applications.•\tPerform user account management following SOX guidelines.•\tLiving ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Qualifications for the role\tEnrolled in a University / College pursuing a degree in Computer Science or Equivalent\t1 - 2 years related IS application experience. \t1 year Microsoft SQL Server database experience.\tPower Platform / Power Automate experience.\tRequires strong communication skills to discuss resolution with the Customers. \tRequires the skills to work independently and in a geographically distributed Team.\tMust be able to handle tasks and function in a fast-paced, demanding, high growth environment, and be customer business focused.\tStrong communication skills both written and verbal. Communicate timely and effectively, analytical, customer orientation, flexibility, self-learning and problem solving.\tGood written and verbal communication skills in English
More about usABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process.ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.