Applicants are required to write and speak fluent English! 

 

The Oracle North America Customer Success Manager (Romania) position is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions, and strong customer relationship management skills.  The CSM has the ability to identify design and configuration deviation from best practices and to align a customer’s business strategy and objectives with an enabling Oracle based solution.

The North America SaaS Customer Success Manager (Romania) serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers.  Work is non-routine and situationally complex, involving the execution of advanced functional / technical skills in the area of SaaS applications.

Our CSMs (1) develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription; (2) are responsible for maintaining a high level of customer satisfaction by advising on product/implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations; (3) identify product expansion/up sell opportunities.

Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are critically important.

 

The Preferred Qualifications include:

Drive maximum customer satisfaction and adoption of Oracle solution for North American customers; identify/drive product expansion opportunities via high value relationship with the customer.

 

Job Requirements:

Job duties are varied and complex utilizing independent judgment.  Preferred qualifications, as follows:

BS Degree or equivalent experience Five (5) to seven (7) years of professional experience in customer facing roles, preferably with Cloud and/or Software technologies Experience with SaaS products, preferably Oracle Experience managing customer relationships Experience working in cross-functional teams to deliver a superior customer experience Implementation experience as an advantage Demonstrates good communication, customer management and project management skills Self-driven and able to perform consistently at a high level in a fast-paced environment Able to work North America business hours

 

What we’ll offer you

A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical and life insurance An inclusive culture that celebrates what makes you unique

Career Level - IC3