Welcome to Gordon Food Service!  We are excited that you are thinking about opportunities with us, and we have an amazing story to share.  Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Manage a portfolio of multi-unit customers in various market segments through interpreting, analyzing, and implementing pricing contracts and proprietary costed materials, including various components of customer sell price. Responsible for accurately implementing customer pricing and serving as the customer’s point of contact for pricing support. Investigate and resolve customer margin issues via systems and reporting tools to ensure customer profitability.  Responsible for working with vendors in the onboarding process, new vendor lanes, customer pricing contract compliance, bill back discrepancy, and resolution. Strive to uphold and enhance pricing integrity for both internal and external customers.

Essential Functions

Customer Pricing and Profitability

Manage the collection, retention, organization, analysis, and implementation of customer and vendor contracts for a portfolio of concepts within multiple market segments

Utilize various pricing systems to implement customer contract pricing

Collaborate with a variety of teams to ensure accurate proprietary material contract costs to manage customer sell price

Collaborate with Capstone to implement proprietary freight costs to ensure accurate freight rates and delivery methods (prepaid, collect, or backhaul)

Oversee contract material expiration utilizing various SAP reports and MACROS

Verify customer pricing and accuracy through internal and external price verifications and audits

Research and resolve cost and pricing discrepancies to ensure accurate margin

Research and execute customer credits when applicable

Calculate and request vendor direct deductions to generate, retain, and recover margin

Provide reporting and data to assist account management in decision-making

Comply with defined best practices and pricing procedures

Subject matter expert for inbound and outbound pricing conditions

Customer Sales Support

Primary business contact for customer Leadership, Supply Chain, Purchasing, and Operation teams regarding cost, pricing inquiries, and support

Collaborate with Multi-Unit support team members to maintain business relationships

Ensure all components of customer contracts are accurately in place, e.g. rebates, distribution fees, invoice fees, etc.

Analyze weekly margin report to correct inaccuracies (freight, pricing, agreement, etc.) and communicate with all stakeholder

Participate as a core member in the new customer implementation and exit process

Enforce documented pricing standards and protocols

Vendor Management

Build and maintain vendor relationships

Communicate with vendors within Gordon Supplier Plus

Review reporting daily. Collaborate with cross-functional teams to resolve vendor credit and deduction issues

Research and reconcile vendor bill back discrepancies and submit repayment when necessary

Solicit vendor information necessary for creating new vendors and expanding the Gordon Food Service distribution network 

Knowledge / Skills / Abilities:

Customer Service - knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

Self Management - self-directed with the ability to deal with competing priorities, repetition, fluctuations in workload, ambiguity, etc.

Attention to detail, problem-solving skills, organizational and time management skills

Excellent written, verbal, organizational, and communication skills

Strong mathematical aptitude

Social perceptiveness skills, being aware of other's reactions and understanding why they react as they do

Negotiation skills and the ability to bring consensus or reconcile differences

Positive attitude, with a commitment to personal and professional success

Ability to accomplish multiple and diverse assignments

Ability to work independently and in a team environment

Ability to refer to policies and practices for guidance

We thank all applicants for their interest, however only those selected for the next stage will be contacted.   Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.  All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.