Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment. What we need:High School Diploma85% of English Proficiency Software and Hardware knowledge Previous experience in tech support, desktop support, or a similar role.Customer Service and Tech Support Experience (Must)Excellent communication skills (written and spoken)Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills.Experience with remote desktop applications and help desk software. (Desired)Goals and people orientedWhat we offer:Competitive salaryBonuses A great and positive workplace environmentParking SubsidyLife and Medical InsuranceBenefits and DiscountsGrowth opportunitiesBenefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)