We are looking for a Network Services Platform (NSP) Automation Solution Architect to provide professional services to Nokia’s customer base. The candidate in this role will be required to work in a consultative manner managing customer needs and solution requirements working directly with customers, project managers, sales engineers, business development, commercial and technical teams to deliver automation projects.
The successful candidate will have strong technical, interpersonal, communication and presentation skills as well as being energetic, results-oriented and will have knowledge and experience with some or all the following areas:
• Experience conducting customer needs and requirements gathering workshops and interviews. Knowledge of the customer needs analysis frameworks like “Jobs-To-Be-Done” and/or “Business Communications and Influence” is an asset
• Proven ability to transform customer needs and requirements into successful solution offerings and software specifications
• Comprehensive understanding and experience with IP/Optical networking, OSS, and SDN technologies and business, to be able to lead technical and business discussions with internal and customers experts. Nokia Service Router Certification Level II+ or Cisco CCNA is an asset
• Knowledge of the telecommunications market, and network operations for the purpose of ideating automation solutions with Nokia customers
• Excellent verbal and written communication skills and the ability to work with development teams, sales, account teams and program owners
• Software development experience in an agile environment
As a NSP Automation Solution Architect you will:
• Engage with Sales Engineers, Business Development, regional account teams and Project Managers to understand the overall project intent, goals and scope.
• Conduct needs analysis workshops with customers to gain in-depth details of business needs, specific use cases and expected project outcomes.
• Document established understanding of the project goals and requirements; and share the understanding between customer and project teams.
• Be a hands-on professional validating the requirements in labs, or researching network equipment to understand their features, functions and capabilities. Be prepared to “roll up your sleeves ” to setup a lab necessary for your work.
• Analyze business, technical requirements to design and automation solution based on NSP Automation framework documenting the results either in a solution proposal or high-level design documents.
• Validate the solution with the design and testing teams.
• Keep connected with product “ services unit product managers to understand product and service roadmap and directions; stay informed about the latest product features and service offerings.
• Keep regular contact with product teams and suggest strategies, initiatives, and remedies for existing use cases, new products or product features .
• Work with technical and commercial teams to outline project solution (solution architecture), suggest product components and service offerings to deliver on the project – strive to propose and design a viable solution that will yield a return on investment for the business unit.
• Assist sales, accounts, and commercial teams in drafting the statement of work or solution proposals for a commercial offer of the proposed solution.
• Provide direction, assistance and answer questions to customers and Nokia project delivery teams; ensure project scope is maintained, and solution implemented.
• Serve as a liaison for cross-business unit customer projects.