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QUALIFICATIONS

 

Education

Graduate of registered Nursing Program or registered practical nursing program holding current registration from a provincial licensing body in Canada.

 

Experience

Registered and in good standing with their provincial regulatory body. Minimum 2 years’ experience in Patient Support Programs or equivalent. Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders. Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements). Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset. Strong computer and technical skills\: Excel, Word, Outlook, tablets, web portals/internet use. Strong critical thinking and problem-solving skills. Making decisions using sound judgment. Proficient with accurate data collection and data integrity. Ease with working in a paperless environment. Ability to drive for results. Proven ability to work in a team environment. Ability to resolve conflict in a professional matter. Strong sense of organization and attention to detail. Self-regulation of time management and the ability to multi-task and adhere to deadlines. Familiarity with PIPEDA and how it applies in a confidential patient environment. Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. Established high speed internet access from home office.