McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:

This role is responsible for the management of specific cases as assigned for the coordination and support through the patient’s journey. The Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (HCP). Additionally, the Nurse Case Manager is responsible for driving positive customer and patient experience in a fast-paced work environment.

This role's patient case load will reside in Ontario. Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday) is required for this position.

Specific Responsibilities:Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional mannerFacilitate any required communication with physicians, Patient Support Programs or other HCP involved in the patients’ circle of careWork collaboratively with other team members in various roles to coordinate the patient journey Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journeyProvide educational guidance to patients and physicians on product’s administration.Act as a central resource liaison for program stakeholders, which include patients, HCPs, clinics and pharmaciesEnsure patient records are accurate and maintained to meet program reporting requirements.Identify and report adverse eventsProvide answers to general inquiry calls submitted via telephone(inbound/outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely mannerBuild relationships with key customers within area of responsibility to ensure that business requirements/ portfolio management is clearly establishedConduct field visits to support HCPs with paperwork based on program requirementsAble to work a variety of shifts including days, evenings, weekends and holidays as requiredOther duties as assigned

Key Requirements: (Knowledge/Skills/Abilities/Experiences)Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN/ RPN). Must be a member in good standing of respective regulatory collegeReimbursement knowledge and understanding is an asset1-3 years experience in a previous role with relevant experienceExceptional customer service and interpersonal skillsAbility to manage multiple tasks and priorities at onceStrong analytical and organizational skillsAbility to resolve issues effectively and efficientlyCritical thinking and problem-solving abilitiesExcellent time management skills & sense of urgencyDetail and result orientedAbility to adapt to change and ambiguity Hold and maintain a valid, unrestricted driver's license and possess a carAdhere to Performance Standards and Procedures required by the programMust have a private, dedicated home office space that accommodates equipmentFlexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday)Preferably based out of Atlantic region, but not mandatoryUp to 5% travel required for this role

What you gain in the role (Knowledge/Skills/Abilities/Experiences)Training in the use of program specific databasesKnowledge of specialty medications and patient support ecosystemTeamworkCritical thinkingBuilding networking skillsCustomer serviceEffective prioritizationPatient advocacyReimbursement landscape

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$49,800 - $83,000

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

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