Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Critical Care Member Advocate plays a crucial role in a cross-functional clinical team, consisting of both clinical and support staff, to deliver the Expert Medical Opinion for critical care cases. This role ensures the effective utilization of diverse internal and external healthcare resources to enhance health outcomes. The Critical Care Member Advocate is responsible for supporting and interacting with members requesting a virtual second medical opinion, with a focus on maintaining the highest clinical quality and ensuring member and client satisfaction.

Essential Duties and Responsibilities

Create and Manage Clinical Case

Serve as the primary case owner of the critical care expert medical opinion case.Provide support to clinical team partners, support staff and members (including family members) to address inquiries, provide guidance in a timely manner as needed and in accordance with service-level agreements (SLA).Obtain and document a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about current condition and health history.Ensure accurate case documentation throughout the life of the case.Identify  and collect relevant medical data.Provide clear, concise communication to members, internal and external partners.Conduct daily follow-ups and set appropriate member expectations.Utilize the company’s proprietary database to match the most appropriate expert to the case.Use clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries and expert reports.

                                                          

Qualifications Required for Position

Active Registered Nurse licenseBSN5+ years recent clinical experience in ICU/PICU/Critical Care (Step down Unit)Ability to work a flexible schedule to provide evening and/or weekend on-call coverageQuality driven with a focus on flawless customer serviceProficiency using technology and software including Microsoft Word and OutlookAbility to understand and learn CRM and case management systemsAbility to work independently and recognize when escalation is warrantedStrong organizational skills: ability to multitask and manage competing prioritiesOutstanding team player and strong interpersonal skills with a sense of empathy

Qualifications Preferred for Position

MSN (Masters of Nursing) PreferredBilingual-Spanish Speaking a plus

The base salary range for this position is $80,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

 

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.