**Company Description** It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees. **Job Description** Under general supervision, this position performs indirect patient care duties, which support the staff’s ability to deliver patient care. Assures unit needs, within scope of practice, are met in a timely and efficient and supportive manner to support environment, which fosters the patient and family centered model of care. Functions as a member of the Health Care Team to assist the assigned inpatient area/unit with patient flow activity performing a variety of clerical and support duties based upon currently approved policies and procedures recognized by the Medical Center. Coordinates unit supplies and may transport patients/equipment for the patient care unit. Assists with special projects, including delivering specialty supplies to units and sorting the mail for the Nursing Staffing office . **PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:** **Patient Care** : Provides assistance to all floors/units by obtaining supplies from SCD, CPD or other areas as requested. Delivers specimens if pneumatic tube system is down. + Responds to all medically emergent situations, i.e., CODE 99 and all STAT pages/emergencies aiding the Unit Coordinator or other staff and performs duties as instructed. + Under the direction of the professional nurse, may transport patient or coordinates all appropriate personnel for safe transport of patients. + Obtains and delivers medical records and discharge summaries to floor/units. + Provides patient food supplies for admissions after 9:00pm as requested. + Serves as back up as needed to the Unit Coordinator with functions that include the following: + Promptly answers telephones, triages telephone calls, using appropriate and approved etiquette, and notifies/pages appropriate staff. - Informs nurse, intern, resident, and the ADT Center when receives notice that new admissions are arriving on the unit.. + Assembly of charts for admissions and disassembles chart for discharge including filing, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. + As requested, labels - patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of patients. + Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk. + Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment + Performs other similar and related duties as required or directed. **Collaboration:** Demonstrates/applies the skills necessary to interact with the health care team in regards to the implementation of the medical/nursing plan of care. + Accepts assignments positively and resolves issues in a mature manner. + Promotes open communication with the nursing staff to ensure a positive work environment. + Conducts self in a kind and courteous manner to patients, families and staff. + Accepts constructive feedback regarding performance and effects a positive change in a timely fashion. **Environment:** Influences others by establishing an environment for optimal patient care, mutually supportive collegial relationships and professional development. + Maintains attendance in accordance with the Medical Center policy + Adheres to the Medical Center dress code. + Maintains a work area that is neat, organized and free of food and beverages. + Makes breaks/lunch when nursing staff can accommodate coverage. + Maintain positive customer relations in all interactions. + Arrives to work on time and remains until the end of scheduled shift. + Notifies the Nurse Manager or in his/her absence, Central Staffing Office of absences according to hospital policy. **Minimum Qualifications:** 1. High school diploma or equivalent. 2. Two (2) years of experience in a hospital, medical office, or clinic. **Preferred Qualifications:** 1. Associates degree. 2. Four (4) years of experience in a hospital, medical office, or clinic. 3. Bilingual. **Physical Requirements:** 1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. 2. May be exposed to dust and other typical office-like discomforts. 3. Manual dexterity using fine hand manipulations for computer keyboard operation. 4. Requires ability to see computer screen and read reports. 5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 6. Some exposure to hazardous materials (blood, etc.). **Skills & Abilities:** 1. Good communications skills, both oral and written. 2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. 3. Excellent interpersonal and organizational skills. 4. Ability to handle multiple projects and prioritize tasks. 5. Flexibility in work assignments. 6. Knowledge of third-party billing. 7. Ability to maintain confidential medical information. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .