At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
This position will work Sundays, Mondays and Wednesdays from 4-7 pm. Additional shifts may be available based on candidate's availability.Summary
Under the supervision of a Registered Dietitian and Clinical Nutrition Manager, the Nutrition Assistant performs a variety of duties pertaining to the delivery of high quality, personalized nutritional care to all patients. The Nutrition Assistant is responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.
Does this position require Patient Care? Yes
Essential Functions-
-Assists patients with menu choices that fit within diet restrictions.
-Adjusts patient meal selections to comply with diet and with MD/RD/RN instructions.
-Ensures that all patients receive nourishment at each meal; notifies RN when this does not happen.
-Answers phone and assists with callers’ requests according to dept guidelines.
-Follows department procedures for ordering supplements and enteral nutrition support products.
-Complies with department standards for meal delivery and set-up.
-Completes regular and therapeutic diet menus according to standards of care and department standards.
-Assists tray line staff and supervisor as needed.
-Passes, delivers and picks up meal trays in a timely manner.
-Ensures intakes for calorie counts are completed.
-Conducts meal rounds and tray assessments as assigned.
-Reports issues and complaints.
-Rectifies any issues as needed.
-Communicates regularly with clinical and production teams (patient issues, special orders, need for diet education, etc).
-Recognizes and performs duties that need to be completed.
-Responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.
Education
High School Diploma or Equivalent preferred
Can this role accept experience in lieu of a degree?
Yes
Qualifications
Experience
Healthcare experience including patient contact preferred Prior experience with customer service via telephones preferred
Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Must be able to read, write and clearly speak English.
- Ability to push food carts.
- Ability to pleasantly and effectively handle multiple phone lines and voice mail.
- Must have basic computer skills in order to be able to use various computer.
- programs/systems within the hospital.
- Strong communication and interpersonal skills are required.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Evening (United States of America)
EEO Statement:
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.