Description • Utilize ServiceNow as the primary ticketing tool to manage IT support requests efficiently as well as monitor the ticket queue. • Develop and maintain Standard Operating Procedures (SOPs) and documentation for IT processes. • Offer telephony (VoIP) support using Vonage system • Provide support for laptops, desktops, peripherals • Collaborate with multiple teams to troubleshoot and resolve user issues promptly. • Take initiative in creating and following processes to enhance service delivery. • Travel to other NY sites (Brooklyn, Manhattan) nearby to provide support as needed. • Act as the point person for dispatching 3rd party vendors to external sites, guiding them through required tasks over the phone. • Manage and support vendors, ensuring quality service delivery. • Provide training to other team members as needed • Troubleshoot printer issues, network printing, IP printing and Pharos, network and wi-fi Skills Desktop, Windows 10, Hardware, Troubleshooting, O365, M365, Office 365, IP Printers, VOIP, phone system, ServiceNow, MSP Experience Top Skills Details Desktop,Windows 10,Hardware,Troubleshooting,O365,M365,Office 365,IP Printers,VOIP,phone system,ServiceNow Additional Skills & Qualifications Resource's typical working day: Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Experience Level Intermediate Level Pay and Benefits The pay range for this position is $33.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.