**Short Description** JOB SUMMARY The NYC E-Store Warehouse Supervisor role holds a pivotal position ensuring NY hub functions as the model hub for all other E-store hubs, and supporting NA Asst Mgr in cascading best-in-practices SOP to the rest of US & Canada E-stores. This role is instrumental in maintaining the seamless flow of operations, encompassing various key responsibilities such as purchase order management, meticulous inventory oversight, efficient online order fulfillment, and close collaboration with our Concierge team for specialized requests and orders while also creating solutions for client care issues. Reporting directly to the NA Logistics Assistant Manager, this role requires a proactive individual who excels in ensuring the precision and punctuality of order fulfillment processes, while also demonstrating adeptness in inventory control. Beyond these core duties, fostering robust communication channels within the team and across all departments is essential for success in this position. We are in search of a candidate who not only possesses the technical skills required for effective order management and inventory control but also exhibits exceptional interpersonal abilities and leadership to facilitate seamless collaboration and coordination within our dynamic work environment. If you are ready to make an impact and thrive in a fast-paced setting, join us at our Industry City location as our next NYC Warehouse Supervisor! **Description** OVERVIEW OF PRIMARY RESPONSIBILITIES: Supervisory Responsibilities Goals (At all times): -Exhibit exceptional proficiency in both written and verbal communication, fostering clear and effective dialogue within all teams. - Implement meticulously planned opening and closing procedures for Ecom operations, in strict adherence to company policies, in close collaboration with the Assistant Manager. - Take charge of managing the workflow for all employees, skillfully delegating tasks to optimize productivity and efficiency. Provide adept supervision and leadership to a dedicated team of 15-25 employees on a daily basis, ensuring cohesiveness and peak performance, providing feedback and coaching when necessary. - Devote time to nurturing and developing team members, guiding them towards surpassing Performance Development Plan expectations. - Conduct comprehensive training sessions for temporary personnel, equipping them with in-depth product knowledge and proficient operational processes. - Maintain a laser focus on achieving daily goals, meeting deadlines, and upholding performance standards to the highest degree. - Establish and maintain effective lines of communication with team members, ensuring timely updates and transparent collaboration on a daily basis. - Foster a culture of cross-functional collaboration with the Ecom Operations team, leveraging collective expertise to drive operational excellence and innovation. - Performs opening and/or closing duties in the IC Warehouse as scheduled **Fulfillment & Dispatch Goals (60%)** -Manage and perform all order fulfillment duties when required: Icat fulfillment, picking, prepping, packing, assembly, client care operations, online refill fulfillment, BOPIS, new initiatives when launched - Exemplify adept time management skills to proficiently handle a substantial workload, aligning with stringent order processing targets and surpassing expectations. - Maintain productivity metrics and standards for New York order fulfillment operations. - Implements and monitors productivity metrics, by communicating job expectations and holding each team member accountable to accomplish fulfillment goals and minimize percentage errors. - Achieve or exceed order fulfillment expectations while ensuring the online fulfillment team is meeting brand Service level Agreements (SLAs) - Execute the processing of orders received via the ecommerce platform with precision and efficiency, adhering to Le Labo's exacting packaging standards. **Fulfillment and Dispatch Responsibilities Continued...** - Demonstrate unwavering commitment to meeting and exceeding business targets while consistently surpassing customer order expectations. - Display mastery in resolving any discrepancies or errors encountered during the fulfillment process, ensuring seamless customer experiences. - Uphold the commitment to dispatching all orders promptly within a strict 2-business-day timeframe upon receipt. Maintain less than 2% error rate for all North America order fulfillment. - Coordinate the expeditious pickup of packages with esteemed shipping carriers such as UPS, USPS, and FedEx, ensuring swift and reliable delivery. - Meticulously submit shipment manifests and maintain a meticulous log of daily shipments, upholding the highest standards of accuracy. - Cultivate and nurture robust relationships with delivery service representatives, effectively communicating opportunities and successes to optimize service provision. - Collaborate closely with the Concierge team to address bespoke requests, manage specialized orders, and meticulously maintain a comprehensive returns log, ensuring unparalleled customer satisfaction. **Description continued...** Inventory Management/Safety Goals (25%): - Engage in seamless collaboration with all estore hubs and Ecommerce Operations, swiftly addressing urgent inventory requirements and orchestrating efficient transfers as needed. - Methodically draft and submit purchase orders in strict accordance with prevailing business demands and objectives. - Undertake the critical task of receiving goods, meticulously verifying quantities against meticulous records to ensure accuracy. - Uphold the highest standards of organization within the Warehouse on a daily basis, diligently monitoring supply levels to anticipate and mitigate potential shortages. - Execute monthly cycle counts with precision, contributing valuable insights to end-of-year inventory assessments. - Demonstrate adeptness in reconciling inventory discrepancies, resolving issues promptly to maintain operational efficiency. - Take ownership of maintaining a meticulously organized and safe work environment within the Ecom Warehouse, promptly reporting any concerns or irregularities to the Assistant Manager. **Description continued...** OMNI Collaboration (15%) - Facilitate the seamless processing of BOPIS (Buy Online, Pick-up In Store) orders utilizing our sophisticated Online Fulfillment system. - Engage in cross-functional collaboration with the Free-Standing Store team to streamline the processing of Online Refills through our advanced Online Fulfillment system, ensuring efficiency and accuracy at every step. CHAMPION AND STEWARD Le Labo VALUES - Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission - Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions - Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo - Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world - Exude passion for Le Labo and deeply appreciate, understand the Brand DNA **Qualifications** -Excellent organizational skills and the ability to multitask effectively. -Proficient in time management and prioritization of work assignments. - Capable of working independently in a high-paced work environment. -Strong attention to detail and problem-solving abilities. -Passionate about providing an exemplary customer experience. -Proficiency with Mac Applications and Microsoft Suite. -Experience with e-commerce shipping software is a plus. -Ability to maintain a consistent teamwork mentality throughout all tasks and interactions. -Ability to work days, nights, weekends, and holidays based on the needs of the business. -Must be able to stand, bend, twist, and walk for length of shift. -Ability to lift at least 30 lbs. -Support a climate of safety awareness, ensure safety standards are maintained consistently, and actively help prevent work-related incidents and illnesses. -Experience with overseeing a large operation; 3+ years experience in Warehouse environment preferred