Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Your Role
The Risk and Compliance Analyst role will assist in effectively managing third party risks in accordance with the standards defined within Chubb’s Third-Party Provider Policy (TPPP) and Third-Party Risk Management (TPRM) as well as providing compliance support, advice and ongoing maintenance and development of the Chubb risk and compliance framework in New Zealand, in accordance with regulatory, industry, legal and company standards and requirements.
This role will assist in creating, implementing, and managing the processes, workflows, governance model and technology platform components that comprise the TPRM Program.  This position is to ensure that effective controls are applied globally with Chubb to manage the risks associated with engaging with third parties. Additionally, this role will also work with business and risk partners to ensure the TPPP and TPRM Program are aligned to business practices.  
This role may also assist the wider Compliance and Risk team with other compliance related activities when required.

Your Responsibilities
Third Party Monitoring

This role will be the key contact point for the business when engaging a third party, managing the process from end-to-end (in liaison with other functions – Risk, Compliance, Legal, IT, Finance etc) Ensuring alignment and completeness of onboarding due diligence.   Material outsourcing assessments (operational, reputational impacts, costs, ability to bring in-house or alternative if provider fails, potential losses, concentration risk of all services outsourced to provider.  If material outsourcing, approvals through audit, business owner, board. Coordination and follow up of TPCR assessments. Identifying trends following the third-party monitoring and reviewing activity. Ensuring identifying triggers that require strengthening of controls , training, or other controls. Implement and manage processes and controls for third parties including but not limited to loss adjusters, health experts, travel support specialists. Assurance work for third party relationships, ensuring recordkeeping and standard of management information , monitoring and review activity meets the internal standard. Dealing directly with the third parties where there is insufficient capacity / no relationship manager including management of broker attestation process/loss adjusters. Assist the business in preparation for annual third-party arrangement reviews and/or presentation to the third-party governance forum. Providing recommendations to improve controls. May also assist with the review of Incentives.

Compliance and other training

Participate in the development, implementation and monitoring of the Compliance Program. Enhance compliance management across the First Line of Defence through the maintenance of effective stakeholder relationships through advice and developing the knowledge of the First Line and compliance matters to drive a proactive compliance culture. Participate in the development, implementation and monitoring of a high-quality compliance training program to assist with the development of First Line understanding, awareness and accountability for compliance risks. Prepare and present face to face training on compliance matters to various business units and, where relevant, third party providers.  Assist in Compliance Assurance Reviews (CAR) and monitoring tasks conducting targeted reviews on areas identified as being exposed to the risk of compliance breaches. Manage/oversee the Third Party onboarding due diligence requirements from a Compliance perspective. Assist to develop, maintain and monitor compliance obligation registers, business compliance profile, and compliance plans across the First Line. Assist with conducting impact analysis to the business arising from regulatory change and ensuring that relevant training is put in place around any implemented changes. Complete due diligence reviews on third parties and contribute to the third-party risk assessment, on-boarding and  management process. Assist with the sanctions program including keeping up to date with relevant sanctions requirements. Support in the provision of compliance training, communication and guidance documents to employees. Assist to compile and report on compliance activities to the Enterprise Risk Committee, the Board Risk and Compliance Committee, Board Audit Committee, and Board Audit and Risk Committee. Work with other compliance team members, enterprise risk management, and internal audit to support and promote an effective Three Lines of Defence model. Maintain NZ Compliance Village resource.  Policy governance including assists with the review, implementation, communication and training to NZ policies. Support the development of training programs. ICNZ Reporting- collating relevant information from TPAs and internally to enable reporting. Assistance with Incident & Breach issues including investigation and reporting (if required)

Risk Culture 

Champion risk culture values and be a strong advocate for good customer outcomes in all business activities. Promote continuous improvement of Chubb’s products and services having regard to product assessments, IT solutions and business efficiencies.  Be aware of and appropriately manage conduct risk. 
Understand your role and take ownership of risks and controls as a first line risk owner. Effectively manage third party arrangements you/your function is responsible for and advise and assist the business regarding the management of its third party arrangements, in each case to ensure effective oversight and monitoring is in place and steps are taken promptly where issues are identified. Appropriate action taken for employee conduct that is outside of that contemplated in the risk culture goal and Code of Conduct. Promptly report incidents and ensure functional area does the same. Handle any complaints fairly and promptly in accordance with Chubb policy. Participate in quarterly compliance attestation process and provision of accurate information for Board and Committee reporting. Compliance with Fair Insurance Code, Chubb Code of Conduct, internal policies, regulations.
 

Your Skills & Experience

Ability to manage competing priorities and escalations locally and regionally.Ability to work both autonomously and within a team.Demonstrated effective and pro-active communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel as well as external parties.  Must be good with people.Strong strategic and analytical understanding of the financial services sector, especially insurance. Specialised knowledge of how statutory and regulatory frameworks impact the insurance industry in New Zealand.
Strong understanding of all legal and compliance practices, principles and corporate governance requirements.Industry qualifications preferred 2+ years’ experience in Risk and Compliance preferred, but quality assurance/monitoring/business process and audit roles also considered with a responsibility contributing to risk, compliance, implementation of policies and procedures, and implementation of training programs.

Salary Range: $90,000- $105,000

Location: Auckland

Hours of work per week: 37.5 hours

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We will consider flexible working arrangements as well as provide opportunities for continuous development and education assistance designed to progress your career.