About Our Company: Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations. Clearance: Active IRS MBI Clearance is strongly preferred. Location: This position is remote. Role: Delmock Technologies, Inc. is seeking an Operations and Maintenance Lead (O&M Lead) to manage IBM development team in support of the Internal Revenue Service’s BMF Mod Production issues. Responsibilities: Respond to IRS requests for incident management support to analyze and troubleshoot BMF Mod Production issues. Organize IBM team resources to respond to IRS incident management requests within response time requirements. Provide 24/7 seamless coverage to meet client and end user support needs. Interface and work closely with IRS Management team to call attention to problems, resolving problems and supporting deployments into IRS Production systems. Support BMF Mod code deployment to Production including Configuration Management synchronization activities between development locations Minimum Requirements: Bachelor's degree in computer science or a related field. Minimum of 10 years’ experience in managing and delivering enterprise-wide IT systems projects. Minimum of 3 years’ experience managing Production support teams, processes, and procedures within a multi-technology, multi-project, and multi-vendor environment. Excellent communicator and team builder. Experience communicating deployment support issues effectively with development and test team members. Experience managing a team with matrixed skills and responsibilities. Experience with best practices from the Service Operation stage of the ITIL 4 Service Management lifecycle, with emphasis on Request Fulfillment and Event, Incident, and Problem Management processes, with a value-driven focus on Continual Service Improvement by monitoring and management of standard ITIL key performance indicators. Experience with SAFe Agile practices to support triage of application defects and repairs/fixes identified by the help desk are added to the program backlog, included in backlog grooming, and prioritized in collaboration with the IRS. Preferred/Nice to Have Skills: Knowledge of and experience with IRS Incident Management processes and procedures including IRS’ ServiceNow IT Service Management System, root cause analysis, and after-action reports in coordination with upstream and downstream related systems. Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.