Company Description

Informa is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

The Global Exhibitions Division connects groups seeking to develop commercial relationships and expand their business. It organizes around 170 transaction-oriented Exhibitions each year, including Arab Health, World of Concrete and Vitafoods Europe, that enable specialist communities to meet face to face and conduct business. Global Exhibitions is a global business, running events in all major regions, with a growing presence in the world’s largest Exhibitions market, the US.

Global Support is Informa’s fifth Division. It is the team behind the teams, comprising a central group of experts from different specialist functions that provide business services to the Group’s four Operating Division and to Informa Group. Global Support comprises functions including Group Finance, Tax & Treasury, Talent and Technology, Strategy and Business Planning. Legal, Communications, Intellectual Property and Shared Services. The three largest locations for Global Support are the UK, the US and Singapore.
Informa is a FTSE 100 company with offices in more than 20 countries and 6,500 colleagues around the world.

Job Description

The Order-to-Cash (O2C) Billing Analyst is responsible for managing and optimizing the billing process within the order-to-cash cycle, ensuring accurate and timely invoicing, resolving billing discrepancies, and maintaining compliance with company policies and procedures. This role involves analyzing billing data, identifying process improvements, and collaborating with cross-functional teams to enhance efficiency and customer satisfaction.

This role involves meticulous attention to detail, proficiency in financial systems, effective collaboration with internal teams, excellent communication and practical skills.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Key responsibilities

This is a key operational role in revenue generation and customer satisfaction, and it is accountable for the efficient day to day running of O2C department. The purpose of the role is to generate invoices; review contracts & letter of agreements; determine revenue recognition & deferred revenue. You must ensure that all duties are carried out in line with company policies and within set time limits while providing an excellent level of service to all Informa customers and staff.

The O2C Billing Analyst is expected to assume the following key responsibilities plus any other reasonable duties as required:

Management / General

Execute the billing procedures as outlined for the various businesses & maintain quality controlEnsure that revenue recognition is following Informa Group PolicyMaintain special invoicing requirements by clientMatch support documentation with the invoices prior to sending to the clientPerform daily reconciliation of revenue sourcesMonitor and reconcile the Deferred revenue accountAssist or prepare the Unbilled Services revenue accrualWork effectively with internal and external auditorsAct as escalation point with Business division/s issues that cannot be resolved by the other AnalystsProblem-solve client issues by researching accounts and finding supporting documentationAssist and prepare with month-end account reconciliationsRelationship building with client base, Informa entities, management, sales, and logistics staffOccasional overtime and the ability to perform other duties as required by business needs

Billing Process Management:

Coordinate and execute the end-to-end billing process, including order entry, invoice generation, distribution, and reconciliation.Ensure accuracy and completeness of billing information and compliance with company policies and procedures, including pricing, products, quantities, and terms.Generate invoices accurately and timely based on customer orders or contractual agreements.

Data Analysis:

Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.Monitor billing metrics and key performance indicators to assess the effectiveness of billing operations.

Billing System Maintenance:

Maintain billing systems and software applications, ensuring data integrity and system reliability.Collaborate with IT and other stakeholders to implement system enhancements and updates.

Billing Dispute Resolution:

Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.Communicate effectively with customers to address billing inquiries and resolve issues in a timely manner.

Process Improvement:

Identify opportunities to streamline and optimize the billing process for efficiency and accuracy.Implement process improvements and best practices to enhance the overall order-to-cash cycle.

Documentation and Reporting:

Prepare managerial reportsPrepare and present regular reports on billing performance, trends, and key metrics.Maintain accurate records of billing activities, adjustments, and collections.Prepare monthly reconciliations such as ERP x CRM; Transaction report – TR; Aging / Ar Reconciliation; Commission if applicable; among others.Guarantee proper approvals, monitoring and internal controls (Ageing debt report, Unallocated cash; refunds)

Compliance:

Ensure compliance with billing global policies, local regulations, and GBS standards.Stay updated on changes in billing regulations and implement necessary adjustments to maintain compliance after reviewed and properly approved by GBS and Internal controls.

Customer Management:

Build and maintain positive relationships with internal stakeholders and customers.Provide exceptional customer service and support to address billing-related inquiries and concerns.Master Data Creation & Maintenance – Sales order entry with accurate information and revision, Update Existing Customer for order entry, credit and rebill.

Qualifications

PEOPLE Management RESPONSIBILITIES

General duty of care to colleaguesWork collaboratively across teams/businessesAct as a role model to othersProvide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contactsProficient skills in Excel, Word and Outlook are essentialLanguages: English – intermediateRemain approachable under pressureKnowledge and ability to use relevant internal systemsAct with integrity, tact and diplomacyWork as part of a teamAbility to complete a variety of related tasksStrong analytical skills and attention to detailProblem-solving mindset and ability to adapt to changing priorities.Pro-actively solve problemsExcellent Customer Service skillsGood time management skillsAbility to be flexible within roleExcellent oral and written communication skillsA thorough knowledge of Oracle system preferable

Knowledge & Qualifications

Good knowledge and understanding of all Order to Cash processes including best practices, people, processes, and technology.knowledge of ORACLE system, desirableRecognised qualificationA track record of continuous professional and management development>2 years relevant Order to Cash