**O2C- Demand Capture Associate** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time **POSITION SUMMARY** **A DAY IN THE LIFE** **Order Processing:** + Capture demand through both manual and electronic order methods. + Prioritize order processing speed and accuracy to meet established service level agreements (SLAs). + Handle situations where digital order capture isn't available and complete orders manually. **Exception Management:** + Identify and report system failures encountered during the order capture process. + Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs. + Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures. **Continuous Improvement:** + Participate in NCE (Nestlé Customer Excellence) operational review meetings. + Contribute ideas for continuous improvement of the demand capture process **Am I a Good Fit for the role?** **Education:** Bachelor's degree in any relevant field (preferred) **Experience:** Minimum 1 year of experience in a customer service, order processing, or similar role. **Skills:** + **Technical Skills:** Strong computer literacy and proficiency in Microsoft Office Suite (Excel, Word). SAP knowledge (preferred). + **Soft Skills:** Excellent written and oral communication skills with the ability to clearly explain complex information. **Teamwork:** Ability to collaborate effectively in a team environment and contribute to a positive work atmosphere. **Problem-Solving:** Strong analytical and problem-solving skills to identify and resolve order capture issues independently. **Attention to Detail:** Ability to work accurately and ensure the completeness and accuracy of order data. **Results-Oriented:** Focus on achieving deadlines and exceeding expectations in order processing efficiency. **Conflict Resolution:** Excellent interpersonal skills with the ability to handle challenging situations calmly and professionally. **Continuous Learning:** Willingness to learn new procedures and adapt to changes in the order capture process.