**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. **Meet your team** The Global Finance Success (GFS) environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards.Within GFS, the O2I Services Team is responsible for supporting the processes for the administration of Services contracts and invoices starting with the receipt of signed contracts. The department maintains a strong focus on customer experience, in order to do this, will engage with other relevant departments within the company to resolve problems, drive automation and enablement, and support relevant projects. As a Finance Operations Specialist in O2I Services you will be able to execute operational (including transactional) tasks independently and deal with customers' queries. Gain a good knowledge of standard processes and related transactions and maintain good relationship with external and internal customers a Finance Operations **What you'll do:** + Responsible for administration of customer contract which includes the booking of a contract, invoicing customers, invoice delivery, and revenue recognition of deals booked; + Ensure timely and accurate customer billing; + Analyze pending billing and identifies potential quality issues; + Handle internal/external customers queries within stipulate SLAs; + Ensure accuracy in the financial records through proper execution of operational tasks; + Monitoring and Reporting; + Cooperation and Communication with internal and external customers; + Support projects and/or improvement activities; + Participate in the monthly close processes; + Has additional responsibilities and broad knowledge of standard processes and related transactions. **What you bring** + Excellent interpersonal and communication skills; + Ability to work in a virtual team and with different cultures; + Fast learner; + Adaptable and able to use own initiative; + Able to adapt to changing environment, keeping up with the trends; + Resilience to work under pressure; + Proactive and social personality; + Organization, prioritization & time management skills are essential; + Team player & embraces diversity; + Proactive and responsible approach to customer support; + Quality driven with excellent attention to detail; + Solid problem solving and analytical skills; + Knowledge of MS Office (Word, Excel, Outlook, PowerPoint); + Advanced English (oral & written); + Advanced Portuguese is a plus (oral & written); + Experience with SAP systems preferable; + Experience working in customer services and/or shared services is a plus. **NOTE: PLEASE UPLOAD YOUR RESUME IN ENGLISH!** **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best. **We win with inclusion** SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 413323 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.