JOB VACANCY

Job Title

OA Field Engineer

Reporting line

Technical Manager

Location/Franchise

Kathu

JOB PURPOSE

The position is responsible for the service and maintenance of office automation equipment and service calls with in Nashua Kathu and its service areas.

Requirements

Experience and Qualifications Required:

Grade 12/Matric. MS office. At least 1 to 2 years’ experience in this field / experience for longer will be advantageous. Prepared to work overtime, attend training sessions over weekends from time to time as well as meetings as and when required. Must always have a roadworthy/reliable vehicle as well as a valid drivers’ licence to perform duties in the field. Completed iLearn development areas will be advantageous. Duties & Responsibilities Service and maintain equipment in the Nashua service base. Ensure that Customer downtime is always kept to a minimum. Ensure that Customer Uptime and capabilities are at full potential. Ensure that service call is always done and completed cost-efficiently. Ensure that part, Toner, and other service deliveries reach maximum life expectancy. Keep service call-out records up to date by completing all service calls on the workwide app. Ensure that preventative maintenance is completed and scheduled as per the requirements. Take responsibility for all stock allocated to the technician. Ensure that awaiting spares call-outs are done as soon as the part is available. To follow the correct procedure when retrieving a call and when a call is completed within the Workwide system. Fully install, MFP, (if required) and supply training to the customer on new Products. To ensure that the Service Coordinator is given accurate information relating to service calls and installations. To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time. Must be open and willing to be cross trained over all technical lines of business to promote better productivity and to provide assistance if needed. To keep the Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs. Skills and Attributes Accuracy, attention to detail, proactive, self-starter and neat. Punctual, honest, hardworking, loyal and dedicated to client service. Excellent communication and writing skills. Ability to work in a team as well as on your own. Must be able to work within the framework of deadlines and be able to complete task within these time constraints. Other Assignments Prepared to work overtime, attend training sessions over weekends from time to time as well as meetings as and when required. Must have a roadworthy/reliable vehicle as well as a valid drivers’ license at all times to perform duties in the field.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to [email protected] by no later than 31st December 2024.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.

** The shortlisting- and interview process will be in line with our Employment Equity and Transformation strategy**