Clinical Call Center Triage Nurse - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

Up to $3,000 Sign-On bonus

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location : Virtual, but must be located in the Tampa region

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute:

The Clinical Call Center Triage Nurse will serve as a key point of contact for patients, providing expert nursing care over the phone. This role is responsible for assessing patient symptoms, determining the urgency of care needed, and guiding patients through next steps, whether that involves scheduling appointments, providing home care advice, or recommending emergency care. The nurse will work closely with the care team, ensuring seamless coordination and communication, all while delivering compassionate and patient-centered care. He/She will work in compliance with AdventHealth' s policies and those of all local, state, federal agencies, and applicable accrediting bodies.

The value you’ll bring to the team:

· Assess patient symptoms via phone, utilizing clinical protocols to determine the appropriate course of action.

· Facilitate referrals and appointment scheduling, and provide clear, accurate information to ensure continuity of care.

· Offer guidance and education on common health concerns.

· Accurately document patient interactions, including symptoms, advice provided, and follow-up plans, in the electronic medical record (EMR).

· Work closely with appropriate healthcare team members to ensure cohesive care management.

· Follow established nursing protocols and guidelines for triage to ensure safe, evidence-based care.

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

· Associate

· Basic Cardiac Life Support (BCLS) • Valid American Heart Association (AHA) Basic Life Support (BLS) certification.

· Current license as a Registered Nurse (RN) in Florida or licensure from another state with verification of application and eligibility for Florida licensure by endorsement.

Must have OB nursing experience

Preferred qualifications:

· Bachelor's

· 1 years of experience in outpatient practices

· 1 years of experience in clinical nurse telephone

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group West FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 25010725

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.