Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. Other centers associated with MercyOne Central Iowa include:
MercyOne West Des Moines Medical Center
MercyOne Centerville Medical Center
MercyOne Newton Medical Center
MercyOne Children’s Hospital
MercyOne Clive Rehabilitation Hospital
House of Mercy
Clive Behavioral Health
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.
MercyOne Medical Group – Central Iowa is one of Iowa’s largest multispecialty clinic systems, made up of more than 50 primary care, pediatric, internal medicine and specialty clinics located throughout Dallas, Jasper, Polk, Wapello, Warren and Webster counties.
GENERAL SUMMARY:
The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt healthy behaviors. The implementation of the program structure includes providing patients with a screening for basic human needs. The CHW will then contact patients who are determined to have unmet needs and connect them with appropriate resources, develop a relationship with those patients, and follow-up as necessary. The work of the CHW will promote, maintain, and improve the health of patients and their family. The CHW will provide social support and informal counseling, advocate for individuals and community health needs, and provide services such as first aid, and blood pressure screening.
ESSENTIAL FUNCTIONS:
· Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
· Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
· Conduct intake interviews with patients, including enrolling and/or referring patients into appropriate community resource programs.
· Follow-up with patients via phone calls, home visits, and visits to other settings where patients can be found.
· Assist patients with completing applications and registration forms.
· Conduct eligibility determination, enrollment, and follow-up with uninsured patients.
· Help patients set personal goals, and attend appointments.
· Provide referrals for services to community agencies as appropriate.
· Help patients connect with transportation resources and give appointment reminders in special circumstances.
· Exhibit excellent working relations with patients, visitors and staff, effectively communicating Mercy’s Mission.
· Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure.
· Work cooperatively with other clinical personnel assigned to the same patient.
· Be knowledgeable about community resources appropriate to needs of patients/families.
· Be responsible for providing consistent communication to the care management staff to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
· Act as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department of Human Services, Health Care for Homeless, hospitals, support groups, etc).
· Record patient care management in DataShop (training provided) and other software no later than 24 hours after patient contact.
· Attend regular staff meetings, trainings and other meetings as requested.
· Manage assigned caseload of patients.
· Document time records and submit expense reports
· Volunteer hours per addendum.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· High School Diploma or GED required.
· Successful completion of a Community Health Worker formal training program or experience is preferred.
· Experience working in a multi-cultural setting.
· Experience working in a community-based setting for at least 1 to 2 years preferred.
· Knowledge of some medical terminology preferred.
· Basic computer skills.
· Ability to initiate and maintain positive working relationships with public health staff and other organizations.
· Understand the community served – community connectedness.
· Good communication skills, such as listening well, and using language appropriately.
· Ability and willingness to provide emotional support, encouragement and motivation to patients.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.