The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
 

The Role:
 

You will join Cloud Engineering & Customer Support which is the technical resolution team within Cheetah for all in-life Cheetah Products. We also provide shared platform capabilities to support all of our value streams and product portfolios and specialist SRE pillars centered around each portfolio. As an Engineer, you'll collaborate with a team of globally-distributed Engineers to execute on Cheetah's larger strategic vision and roadmap.

What You’ll Do: 

Contribute to the developing the vision and roadmap for the team’s services and products.

Be accountable for the investigation, management, escalation, resolution and communication of all incidents impacting Cheetah's software platforms.

Continually review how we work and look and ways to improve the operation to support our customers.

Develop infrastructure as code engineering patterns across a wide variety of SaaS, IaaS and PaaS based solutions.

Form part of the technical assessment team supporting new solutions by conducting proof of concepts of vendor software and infrastructure platforms.

Create cloud native deployment architecture and design for product components - including a focus on highly scalable, decoupled and resilient architectures.

Contribute to the engineering quality and secure development life cycle for the component, working with the security, observability and compliance stakeholders.

Create and execute test automation strategy to support any new product component you deliver.

Use coding technologies to simplify and automate customer processes and solutions.

Participate in on-call shift rotations across a globally-distributed team.

Build and maintain the monitoring infrastructure and addressing issues as they arise.

Participate in application / product architecture reviews to suggest monitoring instrumentation up-front.

Work with vendors to perform proof-of-concept projects (POCs) to demonstrate the viability of new ideas and technologies.

Actively look for opportunities to improve the availability and performance of the system by applying learning from monitoring and observation.

Create/use anomaly detection to detect non-standard usage patterns and alerts to prevent incidents.

What We Offer:

Competitive salary and benefits including: medical/dental/vision, life insurance

Unlimited PTO (we call it Open Time Away), leave without pay, bereavement leave, marriage, paid parental and birthday leave

Meal and transportation subsidy

English program

Employees’ Association

Supportive work environment with flexible work hours and hybrid / work from home options