Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an Observability/Log Management Engineer to join our ever-evolving Infrastructure team to help us unleash the potential of every business.

About the team

Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year.

Being part of the 200 strong Infrastructure Services organization, you’ll help to engineer and deliver the core infrastructure services that power our payments platform. We’re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud.

We are looking for talented individuals to join the Infrastructure Services organization; you’ll be a self-starter, possess an analytical mindset and be a change agent.

What you'll own

Joining a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions which ensure that our infrastructure and applications are fully observable, enabling proactive monitoring, real-time analytics, and timely incident response. The team will play a critical role in developing strategies and implementing best practices in observability and log management for on-premises and cloud environments.  Your responsibilities may include:

Implement and manage observability tools such as Splunk, Zabbix, and similar platforms for infrastructure, applications, and cloud services.

Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.

Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.

Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.

Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.

Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.

Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.

Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.

Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation.

Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes.

Where you’ll own it

While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

What you bring:

Experience:

Several years of experience in IT Operations, with a focus on observability, and log management.

Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management and alerting.

Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, OTEL collectors, and OTEL gateways, Prometheus, Grafana, New Relic, Zabbix).

Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements.

Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and managing cloud-based monitoring solutions.

Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes.

Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL)

Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions.

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Excellent communication and collaboration skills, with the ability to work with cross-functional teams.

Added bonus if you have:

A bachelor's degree or greater in computer science, information technology, or a related field.  Practical experience in the role can be used in place of formal education. 

Knowledge of ITIL or similar frameworks for incident and problem management.

Exposure to DevOps principles and experience with CI/CD pipelines.

Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures.

Certifications:

Technical certifications in cloud and virtualization technologies are highly valued.  Any certifications for Splunk, AWS, Azure, MSCE, RH or VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), and Citrix Certified Associate - Virtualization (CCA-V), Datadog, Dynatrace or other observability tools.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.

Time to support charities and give back to your community.

Parental leave policy.

Global recognition platform.

Virgin Pulse access.

Global employee assistance program.

#LI-LL1

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.