ACCOUNTABILITIES:

Responsible for Level 1/ 2 support and on-call supportProactively responds, react, and resolve to incidents and service requests.Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.Responsible for building, enhancing, and overseeing deployments pipelines.Responsible for providing new server builds.Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application.Responsible for implementing growth capacity requests (storage, CPU, memory).Ensures system resources are managed effectively using proactive monitoring and reporting. Oversee the selection of orchestration tooling, as well as compliance audits and reporting.Ensure monitoring are being performed at the appropriate level to meet operational requirements.Interprets capacity (disk, CPU, and memory) to ensure operational requirements are met.Recommends improvements to base processes.Follow security guidelines for the proper delegation of accounts and privileges.Actively participates in team meetings and activities.Build a solid, positive relationship with development, peers, colleagues and vendors.Willingness to undertake any assigned task.Lead and complete a continuous improvement project using Lean Six Sigma methodologies or others.Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations.Provide professional, clear, concise and timely status communication to relevant parties on issues and workload summaries.Adaptable in fast phase changing environment and new technologies.Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions.Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.Recommends and aids in the definition of supported platform strategies, policies, standards, and procedures which are consistent with the company mission.Seek ways to enhance systems operations, with a focus on automation and minimizing cost.

Education and Experience:

Bachelor’s degree holder- any IT Degree related preferred  

Technical Qualifications:

Experience:

1-3 years of Systems Engineering professional experience3-5 years System Administrator professional experience

Technical Skills:

 Experience in Azure/Cloud services and technologies. (1-2 years)Advanced experience supporting Windows applications with multiple dependencies in a large infrastructure required and experience with Windows performance monitoring and tuning. 3-5 yearsProficient experience with Windows Active Directory including sites and services, schema, attributes, topology and security.Proficient experience with Windows Active Directory DNS and DHCPPowerShell ScriptingProficient experience with Microsoft Office 365 as well as other Microsoft management applications like End point manger - Intune

Soft Skills:

Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy required.Ability to train lower level and new hire.Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.Ability to work independently as well as in teams.Ability to monitor, define, analyze, and resolve issues both effectively and efficiently in a high-pressure production environment.

Not required but good to have:

Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering, and disaster recovery. (Negotiable)Basic Unix/Linux, Database and Middleware troubleshooting, and analysis required. (IIS, Active Directory, Server Utilization, Log and Volume Management, Authentication, Process control) – will update.Experience with vendor specific hardware remote console access mechanisms including Dell, HP, and Oracle.ITIL experienceAzure/AWS Related CertificationMicrosoft 365 fundamentals certification

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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