This position performs moderately difficult research, design, and systems engineering assignments and also responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings.

Additionally, this position is also responsible for triage change management support.

QUALIFICATIONS:

3+ years of Systems Engineering experienceBS Engineering/Computer Science or equivalent experience required.

TECHNICAL SKILLS:

Strong experience in Incident Management, Service Request Fulfillment, Change Management, and Major IncidentExperience in scripts for automation (PowerShell, Azure Automate, Power Automate, or other automation tools)Advanced experience supporting Windows servers and applications in a large infrastructure environment and experience with Windows performance monitoring and tuningAdvanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.Experience in Azure/Cloud services and technologies.Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.Program installation and troubleshooting.Knowledge of virtual server environments and thin client.Understanding of system and problem management tools.

SOFT SKILLS:

Problem solving.Good oral and written communication skills. Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy required.Ability to train lower level and new hire.Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.Ability to work independently as well as in teams.Ability to monitor, define, analyze, and resolve issues both effectively and efficiently in a high-pressure production environment.

ACCOUNTABILITIES:

Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).Diagnose problems with application programs, common system, or systematic questioning techniques.Configure controls; install or troubleshoot programs within multiple system environments.Construct and modify existing scripts for processing of workloads by system.Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. • Partner closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).Diagnose system performance problems.Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.Develop lists/scripts for execution of commonly used processes and automation of simple tasks.Proper implementation of team changes and service requests.Proper creation, execution, documentation, and closure of tasks, changes, and requests.All other duties as assigned.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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