JOB SUMMARY:

This entry-level position performs basic systems engineering assignments. This position is also responsible for management support and triage.


QUALIFICATIONS

Bachelor's degreeExperience in either ServiceDesk/IT Support role for 3-5 years or Systems Engineering/Administrator role for a year.Problem-solving skills.Knowledge of operating systems such as Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure, prreferably Linux.Knowledge of virtual server environments/cloud environment (preferably AWS).Ability and desire to learn new processes and technologies.Good oral and written communication skillsKnowledge of scripts for automation an advantageKnowledge in ITIL best practices and framework an advantage.Willing to work on a flexible shift.

ACCOUNTABILITIES:

Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).Diagnose basic system performance problems.Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.Develop lists/scripts for execution of commonly used processes and automation of simple tasks.Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.All other duties as assigned

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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