JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Utilization + Experience Lead within Occupancy Planning.

What this job involves

The Utilization + Reporting Lead will play a crucial role in assuring delivery of utilization and attendance reports, management of utilization process, overseeing utilization studies and providing insights. It will require a blend of analytical expertise and the ability to innovate in data manipulation, in addition to interacting with clients in a meaningful way. This individual will need to bring best practices, industry insight and thought leadership to the account.  Act as a trusted advisor to the client, Account Director, and team.

Foster Relationships

Great relationship building skills, client focus and team leadership.

You will foster critical relationships between various individuals and organizations. Simultaneously, ensuring coordination and collaboration among various JLL businesses.

Dynamic

Ability to go above and beyond to help with any tasks that might come your way and solve problems effectively.

Thinking strategically, simplifying the complex, seeing the big picture, and driving results are a few of the basic requirements of the job. You should thrive on change with an appetite for risks, be proactive and innovative with solutions. A desire to be the Subject Matter Expert (SME) for key systems / processes and client deliverables. Manage a team, train and mentor as needed.

Managing Spaces

Attentive to detail and accuracy - particularly numbers and spatial creativity. Planning and managing portfolios, as well as maximizing space will be your major focus areas while you assist clients in their migration plans, group, and individual moves. This will involve reviewing, preparing, and updating project status reports on actual versus projected seat demand, reporting on the current supply and capacity, and forecasting inventory changes.

Communication Champion

Excellent written and verbal communication skills; including active listening, verbal, written and visual communication and the ability to engage at all levels of leadership from administrative to executive level. Ability to understand complex ideas and communicate them to others on the account and client.

Tech-Savvy
You have critical thinking skill sets and can easily tell a story through data. You will be successful on the job if you have skills in Microsoft Excel (pivot table, vlook-up, cell calculations), and understanding floorplans. Proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations for clients will be highly valuable for the job.

Key responsibilities include:

Utilization and attendance reports using data from the RTX utilization tool (dashboard) and/or badge dataMonthly, quarterly, ad hocContribute utilization data to QBRsUtilization tool “management”Working with the development team to ensure accuracy and initiate updates/improvements to the toolCoordinating with site POCs to load new sitesSemi-annual updates to site-level details (headcount, capacity, etc.)Update the User Guide with any new features or changes to functionalityObservation studiesSet up, manage, and perform analysis for week-long observation studiesPresent findings to stakeholders and maintain a summary report of trends/findings from all completed studiesLeesman workplace experience surveySupport the survey project team, primarily with identifying the site list to include in the surveyCreate various BU and ad hoc reports following the survey using the Leesman tableau dashboardCAFM SupportManage/produce weekly reports of data quality within CAFM systemReview client feedback and comments on existing reporting within CAFMCreate/update existing reports within CAFM to better align with client needsCoordinate with BI Team on OP Dashboards, definitions, verification of data reporting is accurate

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Required Knowledge, Skills, and Abilities

Bachelor’s degree in Management, Architecture, Design, Real Estate, Data Analytics, or a related field5-7 years’ work experience in occupancy planning at a strategic level; interior office planning; or data analytics in a corporate real estate settingExcellent written and verbal communication skills, able to tactfully deliver difficult messages and tailor information to the audienceSelf-motivated, able to work independently and within a team to build relationships and interact effectively with business partnersComfortable with frequent or rapid change; flexibility to adapt to shifting prioritiesStrong communicator and comfortable conducting meetings with various levels of leadership within the enterpriseAbility to see the big picture while also identifying and clearly conveying the key takeaways in deliverables (what is the “so what”?)Ability to utilize software to support planning solutions and communicate ideas clearly with planning teamAdvanced Proficiency in Microsoft Excel i.e. (V-Lookups, pivot tables, graphing, cell calculations, data analysis, etc.) for complex data analysis merging data from multiple sourcesStrong ability to work in all the Microsoft Office suite software technologyExperience in CAFM/IWMS software, ideally ArchibusAbove average knowledge of SQL

You’ll need to be dynamic and technologically savvy.  You’ll be effective in your role by learning to ask the right questions to understand the underlying needs of our clients. You’ll discover how to be proactive and innovative with solutions for your stakeholders.

Estimated total compensation for this position:

93,000.00 – 110,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.