C.H. Robinson is seeking a Ocean Forwarding Agent to oversee and optimize the shipment lifecycle for complex and strategic ocean freight accounts. In this key role, you’ll be the primary contact and subject matter expert, ensuring customer needs are met while delivering seamless and efficient ocean freight solutions. Join us to drive operational excellence, foster strong customer relationships, and contribute to the success of global shipping.

If you're passionate about ocean logistics and thrive in a fast-paced, collaborative environment, apply today!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Manage the shipment lifecycle for ocean freight, ensuring compliance with customer SOPs and accurate data in Navisphere

Provide complex ocean freight quotes, coach others on pricing strategies, and ensure accurate financial components for billing

Collaborate cross-functionally, build strong customer relationships, and act as a subject matter expert in ocean freight operations

Coordinate all aspects of ocean freight shipments, including bookings, pre-alerts, governmental filings, and delivery execution

Resolve challenges creatively by leveraging industry knowledge and critical thinking to optimize processes and solutions

Lead by example in customer outreach, retention, and expansion, focusing on ocean logistics services

Monitor ocean freight trends and provide actionable insights to improve customer and operational outcomes

Support Sales Executives and Account Managers with ocean-specific customer reporting and process improvements

QUALIFICATIONS

Required:

+2 years of professional experience in Ocean Freight Forwarding

Fluency in English and Hungarian

​Preferred:

Excellent communication, prioritization, and multi-tasking skills

Proven track record of strong customer service skills, interacting with customers and being client-focused

Excellent follow-up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven environment

Proficient in Microsoft Office Suite of programs

WHAT WE OFFER:

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms like Percipio and GoFluent

Flexible work arrangements to support a healthy work-life balance

Comprehensive benefits: competitive salary and perform

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!