Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

We are seeking a detail-oriented and efficient Ocean Import Agent to join our team in Kansas City, United States. As an Ocean Import Agent, you will play a crucial role in ensuring smooth and timely freight process flow for our international shipments.

Coordinate with origin teams to make bookings for ocean freight shipmentsManage deliveries with service providers and clients, ensuring timely and accurate executionCommunicate effectively with carriers to resolve any import-related issuesCollaborate with the customs team to ensure compliance with import regulationsReview and verify commercial documents, including packing lists, invoices, and certificatesEnter data accurately and promptly into our operational systemTrack and trace ocean import files, providing regular status updates and reportsEnsure compliance with internal and external regulations, including government requirementsIdentify and implement best practices to improve operational efficiency and productivityMaintain and update customer standard operating procedures in the company databaseRespond promptly to emails and requests from both internal and external stakeholdersEscalate problems to management when necessary, providing clear and concise informationDeliver exceptional customer service, addressing client inquiries and concerns professionally

QualificationsMinimum of 1 year of experience in ocean freight import or related fieldStrong understanding of ocean documentation processes and proceduresKnowledge of import regulations and customs proceduresFamiliarity with international shipping terms and practicesExcellent interpersonal and communication skills, with the ability to interact effectively with clients, carriers, and team membersStrong organizational and time management skillsProficiency in Microsoft Office applications, particularly Excel and WordHigh level of English proficiency, both written and verbalDetail-oriented with a strong focus on accuracy and efficiencyAbility to work independently and as part of a team in a fast-paced environmentCustomer-focused mindset with a commitment to delivering exceptional serviceHazardous Materials certification (preferred)Bachelor's degree in Logistics, Supply Chain Management, or related field (preferred)

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus