Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

17,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

 

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and trace ocean shipments through the transportation cycle Ensure documents are timely sent and arrival notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the SOPsMeet KPI standards in accordance with the Company’s procedures           Overseas communications, timely responses to mails and requests (internal and external)

 

Qualifications

 

Customer Service ExperienceOperations/Industry knowledge preferred but not requiredEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Proven analytical skillsGood computer skills (Excel, Word).

 

Additional Information

Expected base salary: $21-$24 per hour

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.