Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents. 

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Over 18,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

Ensure the proper and timely international movement of freight and information, while providing an exceptional customer service within the ocean import department.

Tasks and Duties

Ensure smooth and timely freight process flow.Ensure all customers standard operating procedures are followed and updated in the DLSOP.Interact with our customers, arranging their international shipments, meeting customer service standards.Ensure accurate and timely data entry into our edoc platform (commercial documents, quote, approvals, exceptions)Track and trace ocean import files (transshipments ports)Use workflows on daily basis to manage shipments (Excel report, In transit follow up automatic report, Oh reports, etc)  Monitor shipment reports to ensure total customer satisfactionReview HBL/MBL are accurate so that reflects the correct information related to the corresponding shipment including rated BL.Ensure documents are sent and file manifested timely by origin office (Pecan or docs by shipper confirmation)Ensure accurate and timely interbranch billing.Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Meet KPI standards, per company procedure.Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Leadership team when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Local Coordination

Ensure timely release of MBL for import shipmentsEnsure documents are timely sent and arrival notice communicated to customerEnsure customs procedures are completed on time (TICA, Redestino, Anticipado, DUA, etc)Ensure accurate and timely data entry into our operating system (cfit and edoc).Track and trace import files to have events always updated in an accurate and timely mannerEnsure timely clearance and delivery of freight to customer for Import shipments (Colocación, Retiro de Vacio)Manage intercompany invoice payments (i.e. via AJAX report)Invoicing

QualificationsUnderstanding transportation process of all models is a plusHazardous Materials certification (preferred)Good computer skills (e.g., MS Excel, MS Word)Fluent in English6 months to 1-year related experience and/or training; or equivalent combination of education and experienceMeet company standards of 52 hours training per year, including as needed management/leadership trainingExcellent organizational skills, time management skills in addition to a professional mannerPositive and willing to help attitudeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits

Employee Stock Purchase Plan  Training and Personnel Development Program

All your information will be kept confidential.