Job Title: OCEAN IMPORT SPECIALIST 

Job location: Utah, Salt Lake City

Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.

You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.

KEY RESPONSIBILITIES:

Customer Centricity:

Provide exceptional customer service, surpassing expectations and promptly resolving incidentsCultivate enduring customer relationships, understanding their needs and serving as their advocateGo beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers’ cargo movingCollaborate seamlessly with internal and external teams to address customer concerns effectivelyMaster our innovative products and services, offering demonstrations and training as neededIdentify opportunities for account growth and collaborate with sales for rate renewals and upsellingStay updated on industry trends through trade teams and internal callsDigitalization and Technical Tasks:Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churnTake ownership of transport orders, ensuring timely delivery of shipments to the final customerOptimize booking processes to ensure efficient import operationsPrepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as neededAssign tasks to the GSC support functions and monitor performancePerform IT systems related tasks to provide up to date information on shipments

File Ownership, Finance and P/L:

Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your filesContinuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

SKILLS / REQUIREMENTS:

Strong understanding of Ocean Import regulations and documentation is preferredEnthusiasm for building deep and lasting connections with our customersProactive and solution-oriented mindset, always demonstrating a \"can do\" attitudeAbility to resolve issues related to product movement and proactively communicate with the customerStrong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferredProficiency in Microsoft Office, including Outlook, Teams, Word, and ExcelHighly desirable, but not required, experience using the CargoWise system

Benefits: (All non-union employees)

Total Compensation Package: We offer a competitive base salary.401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.Vision: Optional coverage for eye exams, frames, and contact lenses.Dental: Optional coverage for preventative, major, and basic dental services.Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

 A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.And that’s why external organizations have granted us different accolades for our people practices

  

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

 

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

 

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

 

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