Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service for the Ocean Department in Savannah, GA.  This is not a remote position.  All candidates are subject to a background check.

Major Duties and Responsibilities

Operations/Industry KnowledgeCustomer ServiceVendor RelationsProcedure and Productivity Standards AdherenceAccountingAccurate and Timely BillingEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Files and managing reportMeet compliance at all times to regulations internal and external in accordance with government regulationsUnderstand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPsOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary

QualificationsPreferred 6 months to 1 year related experience and/or training; or equivalent combination of education and experience; Accepting applications from recent college graduatesUnderstanding of ocean documentation process is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Microsoft 365 Products)Attention to DetailFluent in English

 

Reporting Structure

Ocean Lead Agent, Supervisor and/or Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus