Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As an Account Manager I within Client Offboarding Operations, you possess specialized expertise in handling processes for Commercial Banking clients and segments. You will enhance the client and employee experience across both standard and complex procedures. In this role, you will manage bank-initiated and client-initiated offboarding and account closure requests, identify cross-functional Line of Business, product, and service dependencies, lead the orderly offboarding of accounts, products, and services, and execute offboarding schedules in support of Know Your Customer (KYC) requirements.

Job responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of businessMake informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.  Manage specialized expertise of products and services including deposit, credit & treasury Act as a single Point of Contact coordinates case communication, synchronizes work efforts, and leads execution of product specific offboarding proceduresOptimize processing and service levels; holistic solution for E2E process       Support all of Commercial Banking includes U.S. Domestic & International Branches APAC, Canada, EMEA, Latin America exitsAnticipate potential risk, Pivotal role in AML/KYC & Reputation Risk mitigationFocus on client protection from unauthorized requestsHighly organize and manage offboarding engagements & service agreements with other LOBs Represent Commercial Bank in cross-Line of Business offboarding initiatives

Required qualifications, capabilities, and skills

Minimum of 5 years professional experience in customer service, operations, treasury, banking or portfolio management as a manager or individual contributor. Strong knowledge of treasury products, credit cards, and financial/banking services.A strong aptitude for strategic thinking and tactical executionExcellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlinesExcellent verbal and written communications skills; able to effectively communicate clearly and conciselyStrong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partnersResearch issues and describe decision making process. Identify where change is necessaryProficient in MS Office (Excel, PowerPoint, Word)Team advocate. Assist to drive Diversity and Inclusion 

Preferred qualifications, capabilities, and skills

Bachelor’s degree preferred.Preferably with professional work experience primarily in banking or the financial service industry

Additional Information:

Shift Schedule: 8PM-5AM MNL Time (Mon-Fri)