**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** * Fluency in English (written and spoken) is essential. We are looking for a high level of understanding & fluent communication in the language. * 2-3 years experience on HR operation services with a growth mindset and having analyical problem solving skills. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Excellent communication, interpersonal, and organizational skills and ability to handle mutiple tasks under pressure. * Understanding of any regional payroll process and proficiency in using * HR software and tools will be an added advantage. * Must have good business email writting skills. **Required technical and professional expertise** Manage the end to end offboarding process including but not limited to the following: * Issuing necessary documentation to the separated employees & assist in employee and manager queries, which will require a high level of * English communication (both written & orally) * Liaising with all involved internal stakeholders to ensure timely & smooth exit process of separated employees. * Constantly review associated processes and recommend changes for improvements and efficiencies in line with ESA (Eliminate, Automate, and Simplify). * Communicate in a professional, positive, transparent, and courteous manner at all times with all levels of internal and external stakeholders. * Handle confidential matters/information with the appropriate level of sensitivity. * Identify, investigate, analyse, and resolve Issues identified within a process thus ensuring employee experience. * Monitor and process tickets in the ticketing system. Resolve and close excalated cases. * Take part in both internal and external audits and ensure all related information are prepared well ahead. * Collaborating on final pay Inputs to the Payroll Team and closing on employee's Full and Final Settlement (FFS) as per regional legal deadlines. * Contribute to internal reporting, dashboard, metrics and RCA analysis. * Stay up-to-date on changes in employment law and best practices related to offboarding. * Participate in other global HR projects and initiatives as assigned. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.