Position: Office Administrator

Job Description:

The Office Administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers.  These responsibilities may include clerical duties, filing, answering phone calls, responding to emails, assisting in driver training, and onboarding documents for inexperienced drivers.  Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties: 

Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services  Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff  Maximize office productivity through proficient use of appropriate software applications  Establish uniform correspondence procedures and style practices  Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files  Maintain contact with customers, ensuring a prominent level of customer satisfaction  Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed  Other duties as assigned 

Qualifications: 

Strong customer service skills with focus on performance recognition  Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities  Proficiency in planning written and verbal communications  Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.)  Excellent interpersonal skills both written and oral  Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes  Experience working in a transportation office environment a plus  Make decisions and/or final recommendations which affect multiple departments 

Skills: 

Ideal candidate will possess a “can do” attitude with a “will do” work ethic  Must have the ability to work in a fast-paced environment  Strong verbal and written communication skills  Experience with AS400 operating systems is a plus  Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

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