NY HELP No Agency Environmental Conservation, Department of Title Office Assistant 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade Hourly Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $15.45 to $15.45 Hourly Employment Type Part-Time Part-time Percent 100% Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri "Other" Explanation Monday, Tuesday, Wednesday, Thursday, Friday Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 625 Broadway City Albany State NY Zip Code 12233 Duties Description - Issue Sporting Licenses using the DEC Automated Licensing System (DECALS) at the DEC license sales counter and over the phone. - Answer a high-volume phone line handling customer and license issuing agent complaints/issues over the phone; utilize the DECALS database to update customer records and generate mailing lists.- Possess effective communication skills for answering both phone, email and in-person programmatic questions and system troubleshooting for the public and 1,500 License Issuing Agents. - Become familiar and knowledgeable about sporting license business rules, Hunting/Trapping and Fishing regulations and selling procedures.- Process and prepare daily deposits of DECALS sales transactions and assist in end of the day close outs and reconciling the daily account. - Basic office procedures for data entry, filing, key boarding, photocopying, hand carry information to other offices. Sort, handle and re-route to appropriate offices all incoming mail and other information. Prepare special mail when necessary using proper procedures.-Answer FOIL requests for general counsel and Law Enforcement.- Overtime may be mandatory during our extremely busy season, mid-August to October or when necessary to ensure the DECALS system functions properly and when the office needs require it.- Selling licenses at the NYS Fair DEC License Sales counter will be required.- Assist Division or Game Management staff with mailings, typing, photocopying, or tasks deemed appropriate by your supervisor.-Take part in system testing to make sure DECALS is functioning as expected and according to business rules. Minimum Qualifications Candidates should be familiar with using a computer and Microsoft programs such as Word, Excel and Access. Additional Comments This is a hourly appointment currently funded through 3/31/2025, with a likelihood of continuing beyond that date. Program needs and funding will determine actual termination date. Must have a valid driver’s license or demonstrate the ability to meet the transportation needs of the position.Travel may be required.Overtime may be required. Overnight travel may be required.Weekends and holidays may be required. Some positions may require additional credentials or a background check to verify your identity. Name Karen Price Telephone 518-402-9273 Fax 518-402-9038 Email Address PostingResponses@dec.ny.gov Address Street 625 Broadway City Albany State NY Zip Code 12233 Notes on Applying Please email/mail your resume to the above. Be sure to include Vacancy #25-178434 on your resume and also in the subject line of your email or it may not be accepted.