Job Description:

Job Title: Program Assistant

Location: Columbia, MO

Department: ACT-TAY (Assertive Community Treatment: 16-25 year olds)

Work Schedule: Monday-Friday, 8am-5pm

Job Summary:
Are you a dedicated and organized individual looking to support a passionate team making a difference in the lives of youth seeking our services? Join our team!

In this role, you will provide essential administrative support to the ACT-TAY team and their clients. Your responsibilities will include fielding phone calls, assisting with team coordination, and ensuring the accurate collection of programmatic data. This position does not require participation in the on-call rotation.

Columbia, MO, is a vibrant city known for its friendly community atmosphere, cultural diversity, and numerous outdoor activities. It offers a dynamic environment, ideal for those looking to enjoy a fulfilling life while contributing to the community.

Position Perks and Benefits:

· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
· Comprehensive Training - Learn and develop skills with our robust on-the-job training
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Administrative Support: Answer all incoming calls, direct them to appropriate staff members, and maintain effective communication with all personnel within the clinic.Crisis Management: Screen client contacts for crisis situations, prioritizing and routing to the appropriate clinical staff.Appointment Management: Schedule and cancel client appointments accurately, ensuring correct dispositions for cancellations.Verification: Verify demographic information upon client check-ins, including address, phone number, and insurance.Team Coordination: Assist with daily team meetings by taking notes and directing staff to their respective client appointments.Clerical Tasks: Perform clerical duties necessary for office functioning, including filing/imaging, reports, activity logs, and correspondence maintenance.Safety Compliance: Responsible for quarterly safety drills, inspections, inventories, etc., to meet CARF safety requirements.Insurance Verification: Process Requests for Information (ROI), enter data into the database, and ensure HIPAA compliance.

Education and/or Experience Qualifications:

High school diploma or GED required.Experience in an office setting preferred but not required.Ability to communicate effectively with various stakeholders, including residents, employees, families, and community contacts.Ability to write routine reports and correspondence.

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
 

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.