UPMC is excited to invite you to apply for the Office Assistant I position! This full-time role features day shifts with a schedule of four 9-hour days and one 4-hour day each week, with some travel required. We are seeking a dedicated individual committed to ensuring an exceptional patient experience and who is reliable and dependable. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

Verify patient information and records in the medical record and computerized scheduling systems to ensure accuracy. Schedule, coordinate, and reschedule patient appointments, and relay relevant messages to staff and providers. Greet and register patients courteously, provide necessary instructions and directions, and handle check-in and check-out processes. Maintain a clean and organized waiting area, including the beverage station and reading materials, for patient comfort. Prepare patient charts in advance of appointments to ensure efficient and effective care. Answer and screen phone calls, take messages, and provide information about appointments and testing. Update and manage physician schedules, ensuring accurate patient bookings and appointment confirmations. Complete required paperwork such as encounter forms and referrals, and use the computer system for billing-related tasks. Adhere to UPMC Health System policies and procedures, ensuring strict confidentiality of medical records and data. Utilize financial management system modules for scheduling, information verification, charge entry, co-payment collection, and reconciliation.