UPMC is excited to invite your application for the position of Office Assistant II! This full-time role features Monday to Friday daytime hours from 8 AM to 5 PM, with occasional travel to our Dunkirk, Silver Creek, and Cassadaga locations. We’re seeking a collaborative team player who thrives in a friendly and supportive work environment. Apply today to join a great team and receive a robust Totals Reward package!!

Title and starting pay rate of this position may vary based on years of experience

Responsibilities:

Verify essential information and records in the medical record and computerized scheduling system to ensure accuracy.

Prepare patient charts for upcoming appointments, ensuring all documentation is complete and ready for use.

Complete necessary paperwork, including encounter forms and referrals, to facilitate smooth patient processing.

Utilize the computer system to generate information required for billing, ensuring all charges are accurately recorded.

Maintain a clean and orderly waiting area, including a beverage station and reading materials for patient comfort.

Greet and register patients courteously and efficiently, providing clear instructions and directions as needed.

Inform the appropriate department or personnel of patient arrivals, performing essential check-in and check-out functions.

Assist with the inpatient billing process, ensuring all procedures are followed for accurate financial management.

Support physicians with transcription and dictation tasks, reviewing documents for accuracy and clarity.

Process medical records release requests in compliance with regulations and policies.

Monitor stock levels of office supplies, assisting with ordering and inventory management as necessary.

Keep physician schedules updated, ensuring appointments are properly scheduled and confirmed for patient convenience.

Answer telephone calls, screen inquiries, take messages, and provide information courteously and efficiently.

Schedule diagnostic tests and promptly obtain necessary insurance authorizations, verifications, and referrals.

Utilize the automated financial management system for scheduling, information verification, charge entry, and co-payment reconciliation.

Coordinate, schedule, and reschedule patient appointments, relaying essential messages to staff and providers as needed.