Office Associate II - Anticipated Vacancy Augusta , Maine , United States | Administrative | Full-time Apply by: April 9, 2025 Apply with Linkedin Apply Workers' Compensation Board Augusta Central Office Office Associate II - Anticipated Vacancy Opening Date: March 26, 2025 Closing Date: April 9, 2025 Job Class Code: 6542 Grade: 13 Salary: $17.69 – $25.47*/Hourly (*includes 2.25% recruitment and retention stipend) Position Number: 029000366 PURPOSE OF ANNOUNCEMENT The Workers’ Compensation Board currently has a vacancy for a 40-hour per week Office Associate II position in the Augusta Central Office. JOB DESCRIPTION This position is part of the Board’s Claims Management Unit and will have an assigned caseload of insurers, third party administrators and self-insureds . The position works with forms filed, verifies accuracy of information, data and calculations documenting payment of lost-time and medical benefits, contesting claims for benefits, initiating litigation and recording settlement of individual cases. The position also answers questions about Workers’ Compensation benefits. REPRESENTATIVE TASKS + Review and process a variety of forms filed with the Board regarding payment of benefits to injured workers checking for completeness and accuracy, identifying errors, applying the correct rules and statutory requirements depending on the date of injury, calculating &/or verifying rates as needed. + Provide technical assistance to claims managers, adjusters, claims representatives, attorneys and WCB staff for completion and filing of Board forms. + Resolve problems placed into queues such as; incorrect date of birth, Social Security number, misspelled name or change of address. + Maintain batch files for paperwork filed prior to forms being entered. Sort and match daily paperwork with the correct file. + Handle telephone and email inquiries; assist receptionist as needed. + Identify insurance coverage issues and errors and refer to Board’s Coverage Unit for resolution. + Enter petitions into the Board’s case management system and purge original claim files that have exceeded the statute of limitations. + Respond to requests for files from regional offices, log files in/out and maintain files housed in the file room. KNOWLEGES, SKILLS AND ABILITIES REQUIRED: + Knowledge of Microsoft Word and Excel. + Ability to work independently. + Ability to receive, screen and give information while maintaining confidentiality. + Ability to communicate effectively orally and in writing with a wide variety of people; adjusters, attorneys, employers, injured workers and IT technical staff. + Ability to obtain and evaluate pertinent information. + Ability to accurately interpret applicable laws, administrative and Law Court decisions and apply them correctly to different dates of injury. + Ability to identify, retrieve, analyze and evaluate data from the Board’s case management system. + Ability to establish and maintain effective working relationships. + Ability to analyze complex issues, reach logical conclusions and make sound recommendations and decisions. + Ability to perform mathematical calculations and formulas and to use Excel spreadsheets to accurately verify calculations submitted to the Board. + Ability to communicate with a wide range of professionals and the public, identify applicable rules and laws, and explain their application to specific instances. MINIMUM QUALIFICATIONS Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: + Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. + Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. + Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). + Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) . Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.