JOB SUMMARY

Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc. Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls Coordinate all maintenance requests between supervisors, locksmith and engineering departments Track and record all loaned items, generate a report of missing items for the Executive Housekeeper Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed Recording all sick calls, late calls and early outs Perform related duties as assigned by supervisor

KNOWLEDGE, SKILLS, AND ABILITIES

Previous housekeeping; telephone; and computer experience is recommended but not required Strong verbal and written communication skills Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required Ability to maintain confidentiality of sensitive information Understand and comply with all company and departmental rules and regulations, policies and procedures High School diploma or equivalent  

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Frequent standing/walking/sitting for extended periods  Work area is indoors and subject to variable temperatures May be subject to smoking environment, moderate noise and bright lights Frequent grasping, reaching, bending, twisting, telephone use Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs.  Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.