**Position: Operations Customer Experience Agent US** **Location: Onsite St Joseph MO** **Terms: Full-time** **Pay: $15.00** **GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. **JOB REQUIREMENTS** **Minimum Education and Experience:** + High School Diploma or GED required; graduation from a college with an Associate’s degree preferred + Customer service experience + Phone related customer service + Familiarity with Microsoft Windows, Word, and Excel applications + May require client specific bilingual language requirement, as necessary **Knowledge, Skills and Abilities:** + Knowledge of product/procedures + Ability to use phone and computer systems + Customer service skills + Strong interpersonal skills + Excellent oral and written communication skills + Strong listening/comprehension skills + Ability to stay composed and objective + Patience/empathetic + Mental Acuity + Conversational + Confident/Assertive + Demonstrate a positive attitude **Work Environment:** + Constant work performed in a climate controlled, call-center environment + Constant usage of phone and computer systems **Physical Demands:** + Constant sedentary work **ABOUT ALORICA** Equal opportunity employer – Veterans/Disabled