Under the general direction of the Hotel’s Housekeeping Assistant Managers, the Housekeeping Office Coordinator acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. This integral role is responsible for providing administrative office support and clerical coverage to ensure Housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures.

Essential Duties & Responsibilities

1. Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments.  Acts as contact/liaison between Department, vendors, and suppliers. Assists with data entry for the department, as needed.  Coordinates meetings with staff of other departments.  Frequently utilizes radio to communicate with team members.

2. Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner.  Assists with monitoring quality and performance of associates.  Ensures all requests are completed in a timely manner and in accordance with Forbes standards.  Communicates constantly with Room Attendants to ensure their access to assigned rooms.

3. Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills.  Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle.

4. Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout Department, including ensuring all required certifications remain current.

5. Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations.  Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance.

6. Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards.

7. Performs other duties as assigned to support efficient operation of Department.

Education/Experience/Qualifications High School Diploma or equivalent required. Two (2) years’ customer service experience required. One (1) year general administrative experience required. 1-2 years’ experience in upscale hotel preferred but not required. Must be able to work in a fast paced, high demand environment. Must have schedule flexibility including evenings, weekend and holiday shifts. Good verbal and written communication skills required. Basic proficiency in Microsoft Outlook, Word and Excel. Ability to learn and work with the Property Management System. Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results. Must demonstrate the ability to follow, direct and motivate people at all levels Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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