Main Function:

Under direction of the Practice Manager, takes on dual role of secretarial lead & clinical secretary for assigned Thompson practices of Internal Medicine & Pediatrics. Administratively responsible for clerical staff including recruiting, selection, training, evaluation and mentoring as well as disciplinary actions. Coordinates PTO for clerical staff ensuring desk coverage. Establishes and maintains working relationships with all management staff and other FFTH staff. The Office Coordinator plays a vital role in assuring whole patient care is made available to each individual via overseeing workflow that includes the following, and personally performing the following: answering phones, convenient appointment scheduling, accurate and timely referrals and prior authorizations, verifying eligibility as well as understanding, interpreting and applying multiple insurance benefits in their application to specific patients. The Office Coordinator will input, classify and manage documentation in the office’s electronic medical record (EMR) system. The Office Coordinator will assist in, and perform diverse tasks required to maintain an efficient and organized office. He/he will actively support physicians & nurses & be an enthusiastic participant in dept. meetings & actively identify ways to improve processes & service to patients. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

 

Required Job Specific Competencies:

Lives the CARES values at all time. Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance. Shows caring and concern for all patients. Demonstrates patient centered approach to care, adhering to all NYS’ Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs. Participates in, leads and performs activities, audits, outreaches, etc. that support PCMH certification. Exhibits time management, keyboarding & multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level. Demonstrates the ability to develop and maintain collaborative working relationships with providers, all staff and Practice Management. Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments. Exhibits leadership skills through active support of practice and system goals and objectives. Actively guards the confidentiality of sensitive information including but not limited to the patients, staff and the health system. Can successfully complete the Hospital orientation program and department specific orientation.

 

Qualifications:

High School Diploma or GED required. Associates Degree preferred. 2 to 3 years of previous secretary/clerical medical office experience required. 2 to 3 years as office coordinator experience preferred. Medical background and medical terminology is required. Computer knowledge and skills including but not limited to Microsoft Word required. Office Coordinator experiences preferred. Medical Administrative certification preferred. ICD-10/CPT coding experience preferred. Strong EMR experience preferred. Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

 

Pay Range: $19.00 - $25.00 per hour

Starting Rate: Based on experience

 

Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply