Job Title: Administrative and Customer Service Coordinator Job Description This role involves managing orders, coordinating shipments, and providing exceptional customer service. The ideal candidate will have strong administrative experience , excellent communication skills, and the ability to multitask effectively. Responsibilities + Receive orders and prepare shipments for parts orders, including some light assembly and packaging. + Work with carriers and customers to coordinate shipments on equipment orders. + Receive and process new equipment orders from the sales group. + Answer phone calls and respond to emails throughout the day. + Respond to customer inquiries and issues, provide product information, and answer questions. + Utilize QuickBooks to enter bills for Accounts Payable, monitor and resolve outstanding issues with Accounts Receivable, and process invoices. + Conduct monthly reports, including a commission summary, California sales tax summary, and others as requested. + Order raw materials, coordinate with vendors on pricing and quality, and conduct new vendor qualification. + Manage raw material inventory, lead cycle and full inventory counts as required. + Support employee health insurance program, process documentation, and interface with the provider. + Provide administrative assistance to ownership and management team members as required. + Assist on the shop floor when time permits. Essential Skills + 3-5 years of work experience in office administration or customer service. + Proficient in Microsoft Office. + Experience with QuickBooks software is preferred. + Manufacturing experience is preferred. + Ability to multitask, prioritize, and manage time effectively. + Detail-oriented with a strong work ethic. + Outstanding communication and collaboration skills. + High School Diploma or equivalent. Additional Skills & Qualifications + Experience in customer service, administrative support, clerical duties, and call center operations. + Strong problem-solving abilities. + Ability to work independently as well as part of a team. Work Environment This is a full-time position with hours from Monday to Friday, 7am to 4pm. The role is primarily office-based but requires someone comfortable assisting the team in the warehouse and production floor when necessary. We offer a family-oriented company culture with a tight-knit team. The position is career-based with long-term growth opportunities. Benefits include BCBS medical and dental insurance. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.