BROCKTON AREA MULTI-SERVICES, INC.

 

OFFICE COORDINATOR/Billing Specialist                    

Rate: $19.00 - $21.00

Hours: 40 hours/week

Schedule: Mon-Fri 8a-4p (or 9a-5p)

 

General Statement of Duties:   Provide the programs at 300 Battles Street building with comprehensive office support. Collaborate with the BAMSI Business office and the HBT Program Director in the management and review of co-payments and billing processing. 

 

Responsibilities:

Oversee daily office operations including the physical upkeep of the reception areas, aiding guests, scheduling appointments and directing program correspondence, maintaining the employee database, placing orders for supplies, coordination with facilities regarding building maintenance, and providing guidance and support to personnel and Directors.Operate and maintain office equipment such as computer, photocopier, fax machine, and place service and/or maintenance calls as required.Provide Billing Processing and Management: run daily EV reports for the HBT and communicate results to the BAMSI Finance department and HBT Program Director; input information on new youth and families into the billing system and submit updates to the BAMSI Finance Department; forward all inquiries from BAMSI business office to the Program Director in a timely and efficient manner to ensure expedited payments; maintain IHT and TM authorization log; verify insurance eligibility for HBT services and CSA services; complete insurance authorizations and re-authorizations; and   collaborate with direct staff and Program Directors on identified service authorization challenges; and attend scheduled billing meetings.Update and maintain the WFS Procedures Manual and individual programs’ Intake packages.  Provide staff with changes/ updated pages.Distribute agency Policies and other Internal Correspondence to staff in a timely fashion.Maintain overall responsibility for the Wraparound Programs’ Charts including but not limited to set-up, organization, scanning into electronic medical record, and maintenance of records and movement of records to the onsite storage area. Conduct/facilitate Orientation with all new staff, ensuring they have keys, business cards, cellular telephones (if needed), laptops, review of building rules, office supplies, and password to alarm system. Conduct/facilitate Exit meetings with staff to ensure items distributed since hire are returned.Collaborate with Information Technology (IT) department on technical needs of the building. Review all work orders for IT and provide technical assistance to staff, as needed.Ensure strict adherence to Quality Management guidelines and ensure disaster, fire, safety, and other Drills are scheduled and implemented as required.Work in collaboration with the Program Directors on Client Satisfaction Surveys, including mailings and service delivery calls.Coordinate the planning of Special Events and activities.Attend Meetings to record and transcribe minutes and to represent program/division as scheduled/requested. Perform duties consistent with agency/program policies and proceduresPerform other related duties as required or as assigned by supervisor or designee

 

Qualifications:

High school diploma plus 3 years of experience working in a fast-paced administrative office setting required.3 years of experience of third-party billing preferredStrong organizational, office management, and written and verbal communication skills.Demonstrated ability to manage multiple tasks in an effective and efficient manner.Data entry and computer skills including knowledge of the internet, MS Office programs, MS TEAMS, and use of electronic medical records systems.Must be willing and able to work in a team setting and interdependently.Must be able to work flexible hours to accommodate special events and meetings.Must have reliable transportation and valid driver’s license and willing to travel as requested.

40hrs: Mon-Fri 8a-4p (or 9a-5p)
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