Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

As part of the Telecare Family, the Santa Cruz County Psychiatric Health Facility (PHF) is a 16-bed locked acute psychiatric inpatient program for adults aged 18+, diagnosed with serious mental illness (SMI), experiencing a mental health emergency and require intensive treatment and support.  The CSP is a locked crisis program. It serves adults 18+ admitted both voluntarily and involuntarily. The length of stay is up to 23 hours. 

Full Time; DAYS Shift Hours may vary; Monday - Friday

Expected starting wage range is $26.31 - $31.72.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements.   

POSITION SUMMARY
The Office Coordinator I works on a variety of administrative tasks and financial operations functions to support business operations.

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

Finance Driven Job duties:
• Facilitates Rep Payee services
• Facilitates Trust Banking services
• Prepares and validates payroll
• Enters AP batches weekly into accounting software
• Monitors client eligibility at admission/enrollment and throughout stay
• Prepares and reviews credit card entries
• Provides and maintains revenue information; provides billing information to A/R department and County agencies
• Records and deposits cash receipts
• Determines monthly journal entries required and confirms correct information is on reports
• Organizes, secures and maintains all files, records, cash, cash dispensing and cash equivalents in accordance with policies and procedures

Medical Records Driven Job duties:
• Basic chart preparation and following checklists for charts to assure compliance with standards (notes deficiencies)
• Orders medical records forms and supplies
• Safeguards confidential information per policies and requirements

Human Resources Driven job duties:
• Maintains personnel files per standard and checklist
• Distributes HR information to program personnel as directed by Corporate HR
• Assists in promoting open positions
• Schedules Interviews, prescreens potential candidates, checks references, schedules physicals, creates conditional offer packets and coordinates the conditional offer process
• Tracks new hire paperwork and documentation including credentialing
• Enters information into TOP/Relias
• Runs and tracks MVR reports
• Processes Shoes for crew’s orders
• Maintains OSHA logs and completes Workers' Compensation Reports, completes incident reports. Participates and helps coordinate Safety Meetings
• Close out terminated files

Information Technology driven job Duties:
• Acts as point of contact between program and IT for maintenance of phones, computers, hardware and software
• Provides limited computer systems support to staff

Program/Department driven job duties:
• Assist with staff scheduling
• Order supplies (food, office, maintenance)
• Assist with events
• Prepares correspondence, agendas, meeting minutes/notes
• Assists leadership with special projects
• May serve as a relief or back up for the receptionist or other Administrative positions
• Calendars administrative tasks including MOU expirations, safety meetings, drills, etc.
• Helps coordinate and address maintenance requests
• Helps facilitate staff scheduling
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires driving own personal vehicle for company business such as trainings, offsite meetings, etc.

QUALIFICATIONS
Required:
• High School or GED
• One (1) year of administration experience
• Knowledgeable and proficient in MS Office programs
• Experienced entering data into computer systems
• Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:
• Two (2) years of administration experience
• Experience in Healthcare field

SKILLS
• Analytical and problem-solving skills

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, and do simple grasping occasionally. The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include computers and books exposure and close eye work (small figures)

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.